Telecom
The Telecom Industry Is Proving Essential in the COVID-19 Response
Telecom operators have never been more relevant than they are today, connecting families and communities while keeping businesses and educational institutions logged on. During this unprecedented time, communication service providers (CSPs) have shown a resilience and willingness to act, giving us a glimpse into the new market reality. In this “new normal,” CSPs are leading […]
In Telecom, Watson Assistant Grows 150% Year-Over-Year
Nobody likes the prospect of having to get on a computer or pick up a phone and reach out to customer service. Call centers in countries around the world are notorious for long wait times, poor service and high customer churn. In many call centers, even the best employees are forced to dig for answers […]
Unpacking 5G Broadband: the Promise and the Reality
Emerging technologies typically attract a lot of hype about how they will change everything. Sometimes the hype gets ahead of a technology’s real potential. In the case of 5G broadband, however, it’s arguable that the transformational benefits of this next-generation broadband wireless technology are actually under-lauded. This may be due, in large part, to its […]
How the Media’s Merger-Mania Will Impact Consumers
Facing staggering disruption in recent years, media companies are in the midst of a heated battle against one another to be able to reach consumers. But aside from merging with one another, how do they actually go about finding — and keeping — customers? Mergers of technology, media and telecom companies have accelerated in recent […]