Financial Services
Safer Technology Change in the Financial Services Industry
Many thanks to Benita Kailey for their review feedback and contributions to this blog. Safe change is critical in keeping the trust of customers, protecting a bank’s brand, and maintaining compliance with regulatory requirements. The pace of change is never going to be this slow again. The pace of technology innovation, business […]
Unlocking the Future of Financial Services with IBM Consulting at Think London 2024
In a world where financial services are evolving at an unprecedented pace, staying ahead of the curve is crucial. The recent IBM Think London event, IBM’s flagship UK event, brought together industry leaders, partners, and clients to explore how cutting-edge technologies like generative AI and hybrid cloud infrastructure are transforming the sector. For IBM […]
Safer Technology Change in the Financial Services Industry
Many thanks to Benita Kailey for their review feedback and contributions to this blog. Safe change is critical in keeping the trust of customers, protecting a bank’s brand, and maintaining compliance with regulatory requirements. The pace of change is never going to be this slow again. The pace of technology innovation, business […]
Safeguarding Your Bank from Technology Supply Chain Risks: Proactive Strategies for Resilience
The New Normal: Building Resilience in a Hyper-Connected World In today’s lightning-fast digital landscape, the unexpected has become the norm. High-velocity disruptions can strike at any moment, threatening the very foundations of our interconnected world. For banks, the stakes are particularly high. The increasing complexity of technology supply chains poses a significant risk to operational […]
Unlocking the Power of ‘Team Human’ in UK Financial Services: 6 Key Technology Trends to Watch
As the world continues to evolve at an unprecedented pace, the financial services industry is facing unprecedented challenges. With the rise of new technologies, changing consumer behaviours, and shifting regulatory landscapes, it’s easy to feel overwhelmed. But as senior technology leaders in the UK banking and financial services industry, we have a choice: we can […]
How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
Hyper-personalisation: The Next Frontier in Digital Transformation
In recent years, the banking industry has witnessed a digital transformation, marked by a proliferation of features within mobile apps. However, the pursuit of adding more capabilities has reached a plateau, leading to a pivotal shift. The era of the feature war is over. This evolution is no longer merely about incorporating additional functionalities; rather, […]
Priorities for Financial Services in 2024
It is the time of the year when we do a bit of crystal ball gazing to predict the key technology trends in financial services in the new year. This is based on IBM research and our conversations with clients and industry analysts. While the economic outlook for 2024 looks better than last year, geopolitical […]
Financial Services Panel Discussion Summary
Prakash Pattni, Managing Director, IBM Cloud for Financial Services, EMEA reflects on a vibrant discussion hosted at IBM London which explored the challenges and opportunities facing fintechs and banks as they look towards the new year, with senior leaders from Lloyds Banking Group, Starling Bank, Innovate Finance and Scribe. As another transformative year in banking […]
Digital Transformation in Banking – Chapter Three
I am a bit of a banking nerd. I use several banks and often find myself comparing their digital banking services. They are all very good. You can securely check your balance and make a payment on your mobile app with all of them. You can also do many everyday banking tasks like move money, […]
Trusted cloud in regulated industries – addressing resiliency needs of Financial Institutions
The next generation cloud offering should match the needs of EU businesses and public organizations, empowering them to run mission-critical workloads aligned to their business processes especially in regulated industries. At IBM, we work tirelessly to enable exactly that. How IBM ensures continuous compliance posture management, aligned with the requirements from global regulators Liam Benham, […]
Unlocking the full potential of the fintech revolution
The Innovate Finance Global Summit taking place this week in London brings together a buzzing community of fintechs of all sizes alongside more establish financial institutions and technology companies. Amid the panels and roundtable discussions and other conversations I took part in, it was clear that the pace of change in the industry is undeniable. […]
Unpicking Digital Transformation: 5 themes to leapfrog the competition
We had the privilege of a visit by Suresh Vishwanathan, COO TSB, to IBM’s new offices at Waterloo, London. Suresh, armed with both a wealth of business experience and a deep understanding of technical transformation, has an unparalleled track record as a pioneer of digital reinvention. From his days at Citibank where he pioneered the […]
Managing Regulations and Risk in Financial Services: Exploring the benefits of a hybrid cloud environment
Managing Regulations and Risk in Financial Services: Exploring the benefits of a hybrid cloud environment. Banks have ramped up adoption of cloud technology in the past few years, fuelled by greater understanding of the technology and changing regulations in many jurisdictions, as well as its deployment by the challenger banks, which has proved in practice […]
How Extreme Automation Can Shape the Future of KYC
Celent estimated that the total IT and operational spend on AML and KYC activities by European financial institutions in 2019 has reached $12.5 billion. Despite of the increasing amount of investment on resources in the KYC process, financial institutions still face a number of major challenges and risks of hundreds of millions of dollars’ fines […]