Chatbots
Galvanising digital transformation at Ireland’s National Health Library & Knowledge Service
Creating a new virtual assistant named LAMA Supporting the needs of thousands of health service professionals with prompt access to critical medical information during the COVID-19 pandemic was the key driver for us to transform rapidly and implement our virtual assistant LAMA (Library Ask Me Anything) at the National Health Library & Knowledge Service (NHLKS). […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Top 5 Ecommerce Solutions Retailers Should Use in 2018
Retail has been changing dramatically over recent years, just this weekend I noticed another store in my local shopping centre has closed down. As consumers, we’re digitally savy, turning to our mobile phones to research items, purchase and expect goods to be on our door step within hours. Shoppers that buy both in-store and online have […]