Get agile to build delightful customer experiences.
Work fast – with purpose – and break down internal boundaries to become a Cognitive Enterprise Digital disruption today is a given. Technology is fundamentally changing life and business with such breadth, depth and scale – and, importantly, at such an exponential pace – that businesses are forced to rethink the way they organise themselves. […]
Digital transformation: your questions answered by Lindsay Herbert
Lindsay Herbert is Innovation Leader for IBM iX UKI and an IBM Inventor. In addition to advising company leaders worldwide on how to further their innovation agendas, Lindsay also invents breakthrough technologies for IBM itself. Her most recent invention is the IBM Instant Checkout, a revolutionary innovation for retail. This ground-breaking technology has been featured […]
Fail … but not TOO fast.
A critical theme of digital transformation is the drive for innovation, and rightly so. Many years ago this was my “thing”. I led work on creative innovation for a client with a household name … and I loved the work. But like any other fashion, innovation easily falls into disrepute. It’s really easy to […]
How can you drive meaningful change in your organisation?
Recent innovations in Artificial Intelligence (AI), automation and robotics have the potential to revolutionise business as we know it, with each of these cutting-edge technologies promising to deliver greater productivity, increased efficiency and enhanced decision making. While most businesses are keen to harness the power of AI and automation, many organisations struggle to drive real […]
Ready to thrive in a new age of evolving tastes, emerging technologies and disrupted markets?
Every business will face fresh challenges in the years ahead thanks to evolving markets, advances in technology and fast-changing consumer expectations. Yet, for telecommunications, media and entertainment companies the pace of change is especially swift and the challenges that they face are acutely complex. Meeting the needs of a data-hungry tomorrow Companies operating in these […]
Data on the brain.
A smarter way to curate data that serves your platform and differentiates your business. No doubt, your business has spent the last decade amassing big data. You may think this gives you an advantage over the start-ups that are snapping at your heels. But it’s what you do with it that really matters. Business leaders […]
IBM’s Internship programme is helping Marwell Zoo improve its recycling with smart technology
Marwell Zoo, home to more than 140 species in a range of innovative and sustainable exhibits, is owned by Marwell Wildlife, a global conservation charity. The zoo welcomes more than half a million visitors each year and wants to encourage them to help save the planet, too. “We all know we should recycle,” said Duncan […]
Understanding visibility in a time of change
From inventory levels to trade barriers, awareness of the position and flow of your supply-chain is more valuable than ever Supply-chain professionals who are looking for new technologies to lower costs and increase profits are bombarded with one term more than almost any other: visibility. It’s the catch-all buzzword in supply chain, but its meaning […]
Banks, clouds and castles; the growth of cloud computing in banking
The castle walls of these incumbent banks are starting to open and the opportunities beyond the constrained world of the fortifications are tremendous The growth of cloud computing across all industries has been well documented. Across the board, the barriers to adoption (both perceived and regulatory) are being lowered. When it comes to Financial Services, […]
Open Banking: Cross-industry use cases
The two most common use cases associated with the Payment Services Directive II (PSD2) and Open Banking are account aggregation and payment initiation – typically talked about in the context of benefiting a third-party provider (TPP). However, we know that the ripples of PSD2 are not just limited to the financial services industry. Other industries […]
How AI is transforming the e-commerce customer experience
As little as ten years ago, most of us did not yet own a smartphone. The idea of self-driving cars, drones and augmented reality devices still seemed like the notions of far-fetched science fiction. Fast forward a decade, and few could have predicted how quickly the pace of innovation and change would increase. From Amazon […]
What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
Every cloud has a shadow hiding!
Apologies for the play on words – couldn’t resist it! This is our third blog, continuing the series of “where we’re going we don’t need roads” #dontneedroads, and for those of you wanting the throwback link how about Cliff Richard and the Shadows (cue Apache or Summer Holiday for those of a certain age!) So […]
Emerging Tech at SW19
IBM Technology Garden Every year, IBM has a Kiosk at Wimbledon where members of the public can come in and find out what we do to support The Championships as well as how some of the IBM technology we use works. For 2019, IBM have partnered with a data visualisation studio to build “The IBM […]