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What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
Every cloud has a shadow hiding!
Apologies for the play on words – couldn’t resist it! This is our third blog, continuing the series of “where we’re going we don’t need roads” #dontneedroads, and for those of you wanting the throwback link how about Cliff Richard and the Shadows (cue Apache or Summer Holiday for those of a certain age!) So […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
The Future of Work is (More) Fun – Part 2
Automation eliminates toil When the printing press was invented, it almost immediately eliminated the arduous practice of copying books by hand. (Before the printing press, writing out the pages for a single bible would take around three months.) This life-changing mechanization accelerated with the industrial revolution, and many labour-intensive tasks were automated. This included factory […]
The Future of Work is (More) Fun – Part 1
The Future of Work is (More) Fun With traditional industries and roles being disrupted by technology, it’s tempting to feel uneasy. But with it has come the rise of new collar employment, the reduction of toil with automation, the replacement of bureaucracy with collaboration and creativity. These changes are part of a general trend of […]
IBM serving up ace AI at Wimbledon 2019
Wimbledon is the tennis tournament every player dreams of winning and one of the highlights in the sporting calendar. As the world’s leading tennis tournament their brand focus is “in pursuit of greatness” demonstrating their continual desire to strive to be the best while also acknowledging that is a continual journey. For the last 30 […]
IBM and the NHS: Working in Partnership
As a new generation of technology is changing our lives there are no shortage of opportunities for technology to revolutionise the National Health Service (NHS). But it’s not just about getting the current systems working better for the 1.4 million NHS staff and over a million patients the NHS sees every day. As I discussed […]
Becoming a data driven government – Part 2
In the first part, I described the motivations for government to be data driven and the challenges to achieving this at enterprise scale. Success factors I see five major areas that need to change for Government departments to become data driven. Skills and culture The most significant change comes when business leaders recognise the advantages […]
Becoming a data driven government – Part 1
22% of governments have adopted cognitive computing by piloting or operating services versus 26% in other industries according to a recent survey by the IBM Institute for Business Value. Cognitive government We have seen Government successfully move on-line in recent years to deliver multi-channel services to citizens, often by using technology platforms. Historic siloed applications […]
AI and Banking: Competing with total trust and zero bias
A recent article in The Times highlighted that only half of UK companies have a clear AI strategy in place. There is huge potential for companies across industries to leverage the power of AI to improve their business. The banking sector is no different. But for all its benefits, what makes AI ethical? How do […]
Love – 30: IBM and Wimbledon celebrate 30 years of Technical Partnership and Innovation
With the All England Lawn Tennis and Croquet club readying themselves to open the doors for Wimbledon 2019 on July 1st, IBM will be celebrating a three-decade partnership of technological innovation with the world’s most prestigious tennis tournament. Both parties are busy preparing themselves to serve up the best fan engagement experience to date, powered […]
Cloudy with some fog on the edge
To quote Monty Python “what have the Romans ever done for us”? The same question in the future may well be asked of cloud computing, and how it has changed the face of computing, driven a new wave of technology and enables business/digital transformation. So what has cloud computing done for us? Most people think […]
Where we’re going, we don’t need roads!
There is a Danish saying you may have heard that “it’s difficult to make predictions, especially about the future”. That’s never been truer than in today’s challenging business landscape. The rate of change is increasing exponentially. New technologies, new ways of working and new business models are emerging. How do you make sense of it […]
Blockchain Project Roadmap
Over the past month, Stacy and her peers – all department head of a large government agency – have been frequently exposed to dozens of articles and events around blockchain, talking about the great potential it could unlock in the government domain. Yet, she and her colleagues are struggling to see a feasible approach to […]
Pitching for Success: Deepening Customer Engagement with AI
News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]