Topics
Transforming B2B Sales: Unleashing the Power of AI and Automation in Telecommunications
In the dynamic world of telecommunications, staying ahead requires constant innovation. VMO2, a renowned leader in the field, recently embarked on a journey to evaluate latest technology as an opportunity to enhance end-to-end customer experiences and automate low-value tasks within their B2B sales process. The aim was to achieve time and cost savings, while improving […]
Achieving sustainability ambitions with IBM AI technology
I recently attended The Economist Sustainability Week where I had some interesting conversations with other Heads of Sustainability. The one common thread was the belief that there’s never been a more pressing time for urgent, effective action to achieve our sustainability ambitions. We are at a critical juncture. Stakeholders are demanding a greater commitment to […]
Transforming B2B Sales: Unleashing the Power of AI and Automation in Telecommunications
In the dynamic world of telecommunications, staying ahead requires constant innovation. VMO2, a renowned leader in the field, recently embarked on a journey to evaluate latest technology as an opportunity to enhance end-to-end customer experiences and automate low-value tasks within their B2B sales process. The aim was to achieve time and cost savings, while improving […]
AI and the Changing Nature of Work
As companies look ahead to 2024, we can be confident that deploying AI will be high on the business agenda. For those business leaders looking to harness AI to boost productivity, one critical area to explore should be AI in the workplace. The use of AI and machine learning in the workplace is not particularly […]
Will GenAI bring us greater operational agility?
It has been quite an exciting summer for tech in government, with the buzz around Generative AI rippling across Whitehall. 80% of all public and private sector organisations will have incorporated AI into their business processes during the next three years. GenAI raises some interesting questions about whether the public sector can effectively use it […]
Securing cyber-physical systems with IBM-Exalens co-created CPDR solution
On December 23, 2015, in the heart of winter, several Ukrainian power companies were targeted by hackers in a well-planned cyberattack. Suddenly, almost a quarter-million people found themselves without electricity, and the companies affected were scrambling to restore power. This wasn’t a random malware that happened to sneak in – the attack was specifically designed […]
Unlocking the power of data with artificial intelligence to accelerate innovation
Unlocking the power of data with artificial intelligence to accelerate innovation Data is the lifeblood of business – it drives innovation and enhances competitiveness. However, its importance was brought to the fore by the pandemic as lockdowns and social distancing drove digital transformation like never before. Forward-thinking businesses have started to grasp the importance of […]
IBM and Adobe: Empowering Creativity
IBM and Adobe: Empowering Creativity Creative leaders and their teams with enterprise-scale content outputs have hit the limits of complexity in creating, managing and optimising their content for a great, personalised customer experience. To empower creative teams to deliver quality at scale and speed, Adobe and IBM have teamed up to bring an end to […]
Bringing Together Women in AI
Bringing together women in AI. As part of my commitment to creating a more diverse and inclusive technology landscape, I am having a series of conversations with women who are leading AI projects in their businesses. In this episode I speak to Jennifer Turner, Senior Director, Digital Innovation, Strategy and Transactions, EY-Parthenon, and a recent […]
Six steps to solving the sustainability data challenge
Six steps to solving the sustainability data challenge Over the past 18 months, uptake of some of the United Nations sustainable development goals has accelerated, with some very prominent global enterprises making commitments to environmental and social change. The target date cited by these announcements is 2030. That gives businesses less than nine years […]
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic. UK slowly increases its adoption of artificial intelligence but lags behind Europe: do UK businesses risk losing out to their more tech-savvy neighbours? Artificial intelligence (AI) sits at the very heart of digital transformation; its increasing adoption is fundamentally […]
AIOps is a Journey and a Destination
According to Gartner (Gartner and Moore), IT teams are dealing with increasing amounts of data and a wider variety of tools to monitor that data. This is resulting in greatly increased complexity in keeping the system in a good operational state, and can cause “significant delays in identifying and solving issues”. “IT operations are challenged […]
Scaling your enterprise innovation with start-up speed
Practical strategies to accelerate the delivery of your future growth initiatives A collaborative chat between Sabine VanderLinden – CEO & Managing Director – Alchemy Crew and Holly Cummins – STSM Innovation Leader – IBM Garage We do not have a choice. Our world must become comfortable living with a heightened level of uncertainty. Learning from […]
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence The rapid adoption of digital AI-infused engagement channels to deliver service continuity in Contact Centres is well known, but less known is how these channels can actually deliver even more value for traditionally cost and time intensive operations, these additional outputs include: […]
Four reasons your AI plan is failing (and how to fix them)
Despite billions of dollars spent on AI and digital-transformation programmes over the last twenty years, failure rates in delivering intended outcomes are now at about 75%. Three-quarters of these initiatives fail. Why? Because ideation is easy, and implementation is not. A good idea about how to use and automate data is not the same thing […]