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Virtual Assistant
By Aoife Lawton on 11 August, 2020
Galvanising digital transformation at Ireland’s National Health Library & Knowledge Service
Creating a new virtual assistant named LAMA Supporting the needs of thousands of health service professionals with prompt access to critical medical information during the COVID-19 pandemic was the key driver for us to transform rapidly and implement our virtual assistant LAMA (Library Ask Me Anything) at the National Health Library & Knowledge Service (NHLKS). […]
By Anne-Gaelle Chasles on 3 April, 2019
Virtual Retail – How AI is enabling a dialogue to make customer engagement personal
Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]
By Dan Bailey on 14 January, 2019
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
