Cloud
Command Centre of the Future
In this blog I’m going to write about the Command Centre of the Future. Before I do, I’ll describe a typical contemporary Command Centre’s attributes. Let’s play Command Centre Bingo and see how many of these attributes you may have also observed: 1) The Command Centre is manned by a large team of Operators who […]
Implementing Cloud Service Management Capability
In blog #3 I described the key process, organisation and tool capabilities required for Cloud Service Management. In this blog I’ll focus on how to implement these capabilities. At this stage the Service Management Target Operating Model has been defined and the next step is to implement the enabling capabilities in order to transition to […]
Command Centre of the Future
In this blog I’m going to write about the Command Centre of the Future. Before I do, I’ll describe a typical contemporary Command Centre’s attributes. Let’s play Command Centre Bingo and see how many of these attributes you may have also observed: 1) The Command Centre is manned by a large team of Operators who […]
Best Practice Cloud Service Management
In my last blog I wrote about the impact of cloud computing on IT Service Management. This blog continues the theme by describing the IT Service Management functions necessary to deliver cloud infrastructure services. Delivering infrastructure as a service requires IT Service Management to move closer to Infrastructure Management (or IT Operations) and combine multiple […]
Impact of Cloud Computing on IT Service Management
You wouldn’t be completely wrong if you made this general comment regarding most organisations’ cloud infrastructure strategy, “use public cloud services for Test and Development environments and develop an on-premise IaaS for Production environments.” This relatively simple approach is borne out of the need for IT Infrastructure Management to be more responsive to Development Projects […]
Breaking Down Silos in your Business
Every organisation in every sector is dealing with digital disruption in today’s volatile, fast changing and uncertain world. Businesses need to transform to stay competitive or be in danger of going the way of once great brands like Nokia, Blockbuster or Kodak who saw the writing on the wall but didn’t act fast enough to […]
What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
Every cloud has a shadow hiding!
Apologies for the play on words – couldn’t resist it! This is our third blog, continuing the series of “where we’re going we don’t need roads” #dontneedroads, and for those of you wanting the throwback link how about Cliff Richard and the Shadows (cue Apache or Summer Holiday for those of a certain age!) So […]
Love – 30: IBM and Wimbledon celebrate 30 years of Technical Partnership and Innovation
With the All England Lawn Tennis and Croquet club readying themselves to open the doors for Wimbledon 2019 on July 1st, IBM will be celebrating a three-decade partnership of technological innovation with the world’s most prestigious tennis tournament. Both parties are busy preparing themselves to serve up the best fan engagement experience to date, powered […]
Cloudy with some fog on the edge
To quote Monty Python “what have the Romans ever done for us”? The same question in the future may well be asked of cloud computing, and how it has changed the face of computing, driven a new wave of technology and enables business/digital transformation. So what has cloud computing done for us? Most people think […]
Where we’re going, we don’t need roads!
There is a Danish saying you may have heard that “it’s difficult to make predictions, especially about the future”. That’s never been truer than in today’s challenging business landscape. The rate of change is increasing exponentially. New technologies, new ways of working and new business models are emerging. How do you make sense of it […]
Artificial Intelligence – a team sport
What does it mean to deploy artificial intelligence into your business and what makes an AI project successful? These are some of the many questions we will be tackling in depth at our upcoming event on the 21st May at The Groucho Club, but until then, here are some topics you might wish to consider. […]
Redefine the rules. Realise transformation.
What’s the point of architecture that can go faster, if you don’t go faster? As the Worldwide Development Discipline Leader for the IBM Cloud Garage, I work with clients who are trying to shift their businesses to the cloud as a way to beat their competitors to market, now and in the future. Companies feel […]
MobileID: ID verification with IBM Cloud
Thanks to the internet, business is more globalised than ever. But with fewer face-to-face transactions, how can organisations be sure that potential customers are who they say they are? At MobileID, we’re providing an answer with our ID verification mobile apps built in the IBM Cloud. Solving the identity puzzle Building trusted relationships is an […]