Artificial Intelligence
Cloud Expo Europe 2019 – We’ve had the conversations, now let’s build the future together!
Cloud Expo Europe 2019 has come and gone in the blink of an eye. The London Excel saw thousands of delegates descend upon it throughout the course of Tuesday and Wednesday this week, eager to see the latest cloud innovations the industry has to offer as well as have meaningful conversations to help further their […]
Home is where the heart is
The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]
Cloud Expo Europe 2019 – We’ve had the conversations, now let’s build the future together!
Cloud Expo Europe 2019 has come and gone in the blink of an eye. The London Excel saw thousands of delegates descend upon it throughout the course of Tuesday and Wednesday this week, eager to see the latest cloud innovations the industry has to offer as well as have meaningful conversations to help further their […]
The next level of collaboration between IBM and Vodafone
I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
From hype to help – Making AI real for supply chain professionals
At this point, supply chain professionals might be getting a bit impatient with AI. You’ve likely heard how this technology is poised to revolutionise the supply chain. But as a supply chain professional, you’re not working in R&D; you’re responsible for P&L. The obvious question is: what’s in it for me and my bottom-line performance? […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Banking with personality
The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]
Engineering bias out of AI
Notorious examples of bias in facial recognition algorithms have received a lot of adverse coverage this year. It highlights the explosion of bias in AI systems and algorithms, but according to IBM Research, only unbiased AI will survive. To counter such bias, companies like IBM have been making data sets and toolkits available. An example […]
The Ethics of AI in Government
“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply. The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered. […]
AI: If it’s not in your call centre, how are you delivering the best customer service?
Here are a few tips on where to invest and how to get started with AI Be in no doubt, Artificial Intelligence is here, and it is changing everything, augmenting humans to achieve and deliver more. The reality is that AI is impacting our lives in many ways every day, sometimes visible, mostly unseen, and […]
Artificial Intelligence to Analytics: How Wimbledon Extracts Value from Data
From artificial intelligence to analytics, Wimbledon has pioneering the use of technology to improve the fan and player experience. At the start of July, the grass was mown, the strawberries were picked and the AELTC was once again welcoming the world to SW19. Behind the scenes, we were busy too. Over 4 million match statistics were collected as […]
Retail Banks Must Get Smart With Artificial Intelligence
Retail banking is changing at a blistering pace. Online only challenger banks like Monzo have shot from 50,000 to 750,000 customers in little more than a year. Physical bank branches continue to close, meanwhile some 670 have already shut their doors this year, 879 last year, according to data from consumer rights organisation Which. Never, […]
Artificial Intelligence Bridges the Supply Chain Gap
Retail and consumer products companies continue to innovate in the area of customer engagement. It’s clear they believe if they don’t do this they’ll be left behind, or possibly even disrupted out of business altogether. At the same time, we continue to see significant investment in operations, including robotics and automation in distribution centres. But […]
Artificial Intelligence: New Possibilities for Government
Every company has customers that they care deeply about. Whether you are a retailer selling Italian furniture, an electronics company in China manufacturing the latest computer device, or an oil and gas company delivering oilfield services in Canada, customer is king. However, I would argue that the most important customer-company relationship is that between a […]