Artificial Intelligence
What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]
What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
The Future of Work is (More) Fun – Part 2
Automation eliminates toil When the printing press was invented, it almost immediately eliminated the arduous practice of copying books by hand. (Before the printing press, writing out the pages for a single bible would take around three months.) This life-changing mechanization accelerated with the industrial revolution, and many labour-intensive tasks were automated. This included factory […]
The Future of Work is (More) Fun – Part 1
The Future of Work is (More) Fun With traditional industries and roles being disrupted by technology, it’s tempting to feel uneasy. But with it has come the rise of new collar employment, the reduction of toil with automation, the replacement of bureaucracy with collaboration and creativity. These changes are part of a general trend of […]
IBM serving up ace AI at Wimbledon 2019
Wimbledon is the tennis tournament every player dreams of winning and one of the highlights in the sporting calendar. As the world’s leading tennis tournament their brand focus is “in pursuit of greatness” demonstrating their continual desire to strive to be the best while also acknowledging that is a continual journey. For the last 30 […]
IBM and the NHS: Working in Partnership
As a new generation of technology is changing our lives there are no shortage of opportunities for technology to revolutionise the National Health Service (NHS). But it’s not just about getting the current systems working better for the 1.4 million NHS staff and over a million patients the NHS sees every day. As I discussed […]
Becoming a data driven government – Part 2
In the first part, I described the motivations for government to be data driven and the challenges to achieving this at enterprise scale. Success factors I see five major areas that need to change for Government departments to become data driven. Skills and culture The most significant change comes when business leaders recognise the advantages […]
Becoming a data driven government – Part 1
22% of governments have adopted cognitive computing by piloting or operating services versus 26% in other industries according to a recent survey by the IBM Institute for Business Value. Cognitive government We have seen Government successfully move on-line in recent years to deliver multi-channel services to citizens, often by using technology platforms. Historic siloed applications […]
AI and Banking: Competing with total trust and zero bias
A recent article in The Times highlighted that only half of UK companies have a clear AI strategy in place. There is huge potential for companies across industries to leverage the power of AI to improve their business. The banking sector is no different. But for all its benefits, what makes AI ethical? How do […]
Pitching for Success: Deepening Customer Engagement with AI
News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]
Artificial Intelligence – a team sport
What does it mean to deploy artificial intelligence into your business and what makes an AI project successful? These are some of the many questions we will be tackling in depth at our upcoming event on the 21st May at The Groucho Club, but until then, here are some topics you might wish to consider. […]
Virtual Retail – How AI is enabling a dialogue to make customer engagement personal
Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]
Who is the best teacher of artificial intelligence?
When it comes to teaching Artificial Intelligence (machine learning), who is best placed to be the teacher? The ability to pass on your knowledge to others is a great gift and the best teachers are those who not only can “do” (unlike the old adage) but also excel in doing. But what about teaching a […]
From flags to Yam stations to digital! Networks – more important than ever
I have recently finished reading about the life of Genghis Khan, his battles and all conquering armies and his heirs. So how do you get to Genghis Khan and networks in the same sentence whats the link? Ghengis and his predecessors were not only masters at warfighting and land grabbing they were also very clever. […]