Artificial Intelligence
Bringing Together Women in AI
Bringing together women in AI. As part of my commitment to creating a more diverse and inclusive technology landscape, I am having a series of conversations with women who are leading AI projects in their businesses. In this episode I speak to Jennifer Turner, Senior Director, Digital Innovation, Strategy and Transactions, EY-Parthenon, and a recent […]
Six steps to solving the sustainability data challenge
Six steps to solving the sustainability data challenge Over the past 18 months, uptake of some of the United Nations sustainable development goals has accelerated, with some very prominent global enterprises making commitments to environmental and social change. The target date cited by these announcements is 2030. That gives businesses less than nine years […]
Bringing Together Women in AI
Bringing together women in AI. As part of my commitment to creating a more diverse and inclusive technology landscape, I am having a series of conversations with women who are leading AI projects in their businesses. In this episode I speak to Jennifer Turner, Senior Director, Digital Innovation, Strategy and Transactions, EY-Parthenon, and a recent […]
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence The rapid adoption of digital AI-infused engagement channels to deliver service continuity in Contact Centres is well known, but less known is how these channels can actually deliver even more value for traditionally cost and time intensive operations, these additional outputs include: […]
Four reasons your AI plan is failing (and how to fix them)
Despite billions of dollars spent on AI and digital-transformation programmes over the last twenty years, failure rates in delivering intended outcomes are now at about 75%. Three-quarters of these initiatives fail. Why? Because ideation is easy, and implementation is not. A good idea about how to use and automate data is not the same thing […]
COVID-19 recovery with Artificial Intelligence
Accelerating COVID-19 recovery with Artificial Intelligence As organisations across Ireland are looking to move forward and apply the lessons learnt from the first wave of the pandemic, they are faced with an overwhelming amount of information from within their business. Or ironically, a lack of the information they actually need to solve problems and help […]
Code@Think – Build the skills you need to emerge smarter
Build the skills you need to emerge smarter at Code@Think If we’re going to emerge smarter from the challenges 2020 has thrown us, we’re going to need the best technology available – and, more importantly, the skills to manipulate it. We’re living through an era of transformation like no other. We’ve all experienced phenomenal change […]
How Think Digital Summit UK & Ireland 2020 can help us all Emerge Smarter
If you’d asked any of us a year ago where we’d be today, would we have even got close? Our current situation is not just changing the way we live and work, it’s also accelerating the pace of transformation – fast. And while it’s important to take these challenges in our stride, what we do […]
Six crucial elements to adopt AI successfully
Artificial Intelligence (AI) is potentially the most powerful technology businesses have ever had access to. AI is not only transforming how businesses operate, but also the services and products they offer to their customers. In our experience, having worked with countless organisations on their AI and digital transformation strategies, there are barriers to successful adoption […]
Artificial Intelligence to Create Art
Reflections on the Artists on Artificial Intelligence event, run by Lumen Art Projects at IBM Southbank on how to use artificial intelligence to create art. When technologists and artists challenge each other, we build more innovative experiences. This was the reason that IBM recently hosted a Lumen Art Projects event called ‘Artists on Artificial Intelligence’ […]
Artists on Artificial Intelligence
IBM is working with Lumen Art Projects to develop knowledge sharing between artists and technologists. Companies everywhere are collaborating to solidify their competitive advantage. This is something that our report on ‘Becoming a Cognitive Enterprise’ describes, as companies are developing these collaborations as a way of reinventing their businesses, expanding their expertise or competing in […]
IBM’s Internship programme is helping Marwell Zoo improve its recycling with smart technology
Marwell Zoo, home to more than 140 species in a range of innovative and sustainable exhibits, is owned by Marwell Wildlife, a global conservation charity. The zoo welcomes more than half a million visitors each year and wants to encourage them to help save the planet, too. “We all know we should recycle,” said Duncan […]
How AI is transforming the e-commerce customer experience
As little as ten years ago, most of us did not yet own a smartphone. The idea of self-driving cars, drones and augmented reality devices still seemed like the notions of far-fetched science fiction. Fast forward a decade, and few could have predicted how quickly the pace of innovation and change would increase. From Amazon […]
What can retailers learn from Wimbledon’s fan engagement?
Like retailers, Wimbledon are in an industry going through unprecedented change where the ability to recognise – and address – market disruption is more critical than ever. Wimbledon are not only a sports tournament, they see themselves as a data-driven media business where being first to share insights and high video quality content is a […]
What can government learn from Wimbledon’s one chance to deliver?
In this third and final blog post on what government can learn from Wimbledon, I discuss how Wimbledon uses cloud to meet huge fluctuations in demand for its digital platforms and how it ensures its services are accessible for fans throughout The Championships. My previous posts in this series explore innovating fabulous services and use […]