Perspectives
Building a “future of work” that works
Building a “future of work” that works “In these unprecedented times”: the words as familiar as the pandemic by now, thanks to the radical and accelerated pace of change we’re living through. Work is changing. Technology is changing. And so are we. While Covid 19 has undoubtedly served as an accelerant, businesses have grappled […]
Returning to Serve Customers: What learnings can Retailers take from Wimbledon?
Returning to Serve Customers: What learnings can Retailers take from Wimbledon? Much like a tennis match opponent, today’s customers are a moving target with needs and habits changing frequently. Since the pandemic, customer expectations of the desired digital experience have significantly changed from what they once were – a complex challenge for retailers to continually […]
Building a “future of work” that works
Building a “future of work” that works “In these unprecedented times”: the words as familiar as the pandemic by now, thanks to the radical and accelerated pace of change we’re living through. Work is changing. Technology is changing. And so are we. While Covid 19 has undoubtedly served as an accelerant, businesses have grappled […]
Will AI ever be completely fair?
Amidst the celebrations and anticipation of the good that AI can bring, cases of bias in AI have rightly been called out. Bias in AI is cited as a main factor for why, in Edelman’s 2021 Trust Barometer, trust in tech is at an all-time low. As AI’s capabilities expand, can we assume that more […]
Data Fabrics – Weaving Culture Change into Digital Transformation
Digital transformation has been a business buzzword for decades and there are many definitions from the major strategy consultancies, technology giants, universities and thought leaders. A data fabric however, is a new concept, but the market expected to grow to $4.5 billion by 2026, which is partly driven by an explosion of the cloud. IBM […]
Digital Transformation: Don’t make it open heart surgery!
Digital Transformation: Don’t make it open heart surgery! Technology has for many years been a key driver of revenue growth in a time of crisis, but according to an IBM IBV Study, 60% of organisations are using the COVID-19 pandemic to dramatically accelerate their company’s digital transformation. Organisations need to be agile, robust and secure, […]
Converting a crisis into an opportunity – three ways that a Smarter Supply Chain offers resilience
Converting a crisis into an opportunity – three ways that a Smarter Supply Chain offers resilience The past 12 months has tested the worlds’ supply chains, exposing critical vulnerabilities and the painful truth that many companies have limited visibility of their supply chains, while only a small number actually have visibility into production. Operational […]
The Era of Modern Compute
The Era of Modern Compute Are we all missing a trick? Many IT projects that began more than five years ago have now racked up huge technical debt, with large costs to remediate them. The change projects of yesteryear are now up for renewal and the technical debt costs keep growing. Meanwhile, individual business units […]
Seize the coming growth opportunities with IBM Global Financing
Seize the coming growth opportunities with IBM Global Financing Brighter skies ahead The pandemic has left the world a very different place, but economic recovery is on the horizon. To seize the coming opportunities for growth, all organisations need greater flexibility and agility. Finance professionals can take the lead by investing in many ways including […]
Encouraging more women in quantum: four insights from four women
Encouraging more women in quantum: four insights from four women “There’s a shift in perspective right now towards women in physics and Quantum may be the discipline that’s exemplifying that shift. We are accepted for our capabilities and are not viewed as rarities.“ – Christa Zoufal, Quantum Machine Learning, IBM Research Europe Four women making […]
Inspiring Scottish Students into STEM: Building essential skills for our future
During the industrial revolution, Scotland was regarded as one of the world’s main shipbuilding nations. At one point a fifth of all ships in the world were made on the River Clyde, and with this came jobs for young people, meaning that after you left school, you went straight into an apprenticeship. Fast forward to […]
Turning the future into a sure win
A brief overview of how artificial intelligence and cognitive technologies are reshaping the world of sport. From transforming marketing strategies to delivering thrilling and engaging digital fan experiences, find out how sports organisations can adjust to a digital-first future. Explore what’s possible now and how the AI ladder can help you develop the enterprise capabilities […]
How IBM has adapted early professional recruitment and onboarding strategies in light of the pandemic
Organisations spent £6.6 billion in 2020 on the skills shortage, up from £4.4 billion in 2019 [1] (Open University Business Barometer 2020). These skill shortages are predominantly addressed through recruitment activities, with ever more businesses opting for a sustainable, long-term approach to address the skills gap. Nearly half (48%) of employers acknowledged that apprenticeships and […]
How to build a self-reinventing workforce
Nine principles that underpin skills transformation at IBM When we asked 5,000 business leaders what core skills they look for in the workforce, technical, digital and data skills featured prominently in their responses. As businesses wake up to the reality that data, automation and artificial intelligence will not just feature in but shape their futures, […]
Redefining the contact centre of tomorrow
It’s still early to draw conclusions for the year 2020, however, it’s likely that businesses will remember it as a time when the workplace changed forever. When, for many companies, the sudden shift to remote working and working from home coincided with a surge in customer calls. To face the challenge, customer contact centres need […]