Industries
Discover how IBM's breakthrough technologies are transforming industries with smarter ways to do business, new growth opportunities and strategies to compete and win.
Architecting Blockchain in Government
Sheila is the CTO in the Digital Transformation Agency of the central Government of her country. She oversees the enterprise architectures of the central Government Administrations. As Blockchain related projects start running, new modules enter Shelia’s design of the enterprise IT architectures. She has a lot of experience in her role, but quickly realises that […]
Home is where the heart is
The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]
Architecting Blockchain in Government
Sheila is the CTO in the Digital Transformation Agency of the central Government of her country. She oversees the enterprise architectures of the central Government Administrations. As Blockchain related projects start running, new modules enter Shelia’s design of the enterprise IT architectures. She has a lot of experience in her role, but quickly realises that […]
No time like the present: how AI is transforming HR today
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
Gaining the information advantage
Government departments are facing varied and evolving threats. These are often asymmetric and demand speed and agility by Governments to understand and counter adversaries that include serious organized crime, fraudsters, insurgencies and terrorism. It is not limited to defence and public safety organisations, but affects departments collecting taxes and providing benefits. Cloud computing offers new […]
England Rugby and IBM
With England, Ireland, Scotland and Wales all set to play this weekend, rugby is on many of our minds. You may have seen that The Rugby Football Union (RFU) recently announced IBM as an official partner of England Rugby, which is something I’m very excited about. Under the partnership, we are working together using IBM Cloud […]
Overcoming Government Inertia
Peter got off the phone from Nina with relief. He now had the support he expected from the Government, but it had taken numerous phone calls and persistence to get it. Within the Government department, Nina and her team had spent several frantic days trying to understand discrepancies in Peter’s records. It had taken a […]
Taking the ‘e’ out of e-commerce
Why technology is the last thing retailers should consider when it comes to digital transformation Traditional retailers are facing an uncertain future. And it’s not hard to see why. Many find themselves competing with pure digital retailers for the attention of consumers who are themselves have grown up knowing nothing but digital. Most will have […]
Building certainty into banking services
A customer-focused approach to resilience Every time a data breach hits the headlines, banks and financial services firms echo their commitment to resilience. But the challenge isn’t going anywhere soon: the likelihood and cost of a data breach is growing year-on-year, with financial services a more likely target than any other industry. The world is […]
Overcoming the Cloud Security Compliance Conundrum
The growing demand for increased business agility and cost reductions in relation to IT infrastructure and applications is not a new agenda item for C-level executives. It has, however, remained a priority topic in 2018 and will continue to do so in 2019 and beyond. Compliance with various regulations and cloud security requirements has expanded […]
Modernising government services
The UK government knows that delivering better results for all citizens is essential. That’s why government departments are constantly striving to modernise services. However, there are many major challenges to overcome such as programme silos, regulatory burdens and cyber security risks not to mention the cost of maintaining aging IT systems. Of course, cloud technologies […]
The next level of collaboration between IBM and Vodafone
I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Customer Experience vs Customer Engagement
With consumers wanting to experience media and content in new ways, Telco and Media & Entertainment companies must find new means to engage with existing and potential customers with the goal of developing new markets, new revenue streams and new business efficiencies. Earlier this year, I joined George Bevir, Editor, IBC365, to discuss the ever-growing trade-off of […]