Industries

Discover how IBM's breakthrough technologies are transforming industries with smarter ways to do business, new growth opportunities and strategies to compete and win.

By Michael Conway on 6 June, 2019

AI and Banking: Competing with total trust and zero bias

A recent article in The Times highlighted that only half of UK companies have a clear AI strategy in place. There is huge potential for companies across industries to leverage the power of AI to improve their business. The banking sector is no different. But for all its benefits, what makes AI ethical? How do […]

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By Richard Stockley on 5 June, 2019

Blockchain: empowering retailers to forge stronger links with customers

Of all the new technologies that have come to prominence over the past decade, none has received more attention—or more hype—than blockchain. However, it’s only now that the cryptocurrency bubble is deflating that blockchain’s true potential value for businesses is coming into focus. At IBM, one of the key blockchain “centres of gravity” is for […]

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By Tom Naxton on 6 June, 2019

AI and Banking: Competing with total trust and zero bias

A recent article in The Times highlighted that only half of UK companies have a clear AI strategy in place. There is huge potential for companies across industries to leverage the power of AI to improve their business. The banking sector is no different. But for all its benefits, what makes AI ethical? How do […]

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By Indy Dhami on 29 May, 2019

The Future of Breach Preparedness

A crucial element for any organisation’s resilience is the ability to put comprehensive plans and preparation exercises through rigorous real-world scenarios.  Scenario planning and training is the norm for the emergency services, armed forces, and airline industry to name a few. Information technology and cybersecurity industries historically have not been at the same level of […]

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By Vivian Braun and Elena Ghit on 23 May, 2019

Hyper-localised retail: Stay relevant with local data

Originally published in Essential Retail. Modern consumers have drastically changed the retailing landscape as their expectations can be instantly satisfied across multiple channels and locations. As a consequence, proximity and relevance are key to retailers seeking to keep their competitive edge and delight their shoppers through unique in-store experiences. Retailers aim to achieve efficiency and […]

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By Ulrich Schimpel on 16 May, 2019

Blockchain Project Roadmap

Over the past month, Stacy and her peers – all department head of a large government agency – have been frequently exposed to dozens of articles and events around blockchain, talking about the great potential it could unlock in the government domain. Yet, she and her colleagues are struggling to see a feasible approach to […]

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By Dan Bailey on 15 May, 2019

Pitching for Success: Deepening Customer Engagement with AI

News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]

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By Sundaya Sahans on 23 April, 2019

Employee Experience: Making work worthwhile

Why employee experience is a deal-breaker for successful companies In recent years, organisations have ploughed resources into enhancing the customer experience. This is, and will always be, an important focus area. But IBM research shows that employee experience is just as vital to the productivity and resilience of a business. As we discussed at the […]

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By Andi Britt on 23 April, 2019

Making tomorrow: why culture matters most when it comes to AI

Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]

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By Peter Smith on 17 April, 2019

Getting banks smarter with mortgages

Leading a revolution in the mortgage market Choosing a mortgage is one of the most important financial decisions most consumers ever make. It can also be a difficult one to get right. The days of the 20-year mortgage taken out with the family bank is receding; customers are shopping around for the best deals, both […]

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By Sharon Bagshaw on 16 April, 2019

Cloud computing: Unlocking its power for government

Originally published in New Statesman. For most of the UK population, cloud-based services are part of everyday life, from online banking and social media to service oriented businesses like Uber. Without equivalent services the  government risks falling short of expectations. Cloud computing is more than an internet-based platform. Harnessing it unlocks the potential to create […]

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By Andi Britt on 12 April, 2019

From old to new: the evolution of HR

Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]

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By Anne-Gaelle Chasles on 3 April, 2019

Virtual Retail – How AI is enabling a dialogue to make customer engagement personal

Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]

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By Francesco Melcarne on 1 April, 2019

Using blockchain to improve public safety

Graham is an officer in his country’s counter terrorism police force. Since the rise of social networks, he can draw on many information sources in his investigations and exploit the recent advances in big data technologies. Graham investigates counter terrorism cases where sharing information on threats with intelligence agencies around the globe would be beneficial. […]

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By Ulrich Schimpel on 28 March, 2019

Blockchain and Government: International Taxation

It’s the same old story.  International companies and cross-country commuters file their huge bulk of tax declarations once a year. Nancy’s department is responsible for checking these declarations against international tax treaties and local taxation rules, interacting with the companies, employees and other tax authorities to clarify issues and to correct the values where necessary. […]

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