Industries

Discover how IBM's breakthrough technologies are transforming industries with smarter ways to do business, new growth opportunities and strategies to compete and win.

By Sharad Somanchi on 18 December, 2020

Let’s get personal: CX transformation to a segment of 1

There are broadly three intertwined factors that are driving transformation in customer experience in 2020. And, while wrestling with the complexity behind such change can be daunting, the upside for businesses who get it right can in itself be transformational. The first driver here is customers themselves. In a year that has accelerated online interaction […]

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By Zeeshan Ahmed on 9 October, 2020

CBM4Cloud Workshops

CBM4Cloud Workshops Since the turn of the year, alongside my usual job responsibilities, I have found myself running Component Business Model for Cloud (CBM4Cloud) workshops with our Public Sector clients. For those who are not aware, a CBM4Cloud workshop is a method that IBM uses (with or without a client) to understand the client landscape […]

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By Sreeram Visvanathan on 18 December, 2020

Let’s get personal: CX transformation to a segment of 1

There are broadly three intertwined factors that are driving transformation in customer experience in 2020. And, while wrestling with the complexity behind such change can be daunting, the upside for businesses who get it right can in itself be transformational. The first driver here is customers themselves. In a year that has accelerated online interaction […]

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By Mark Davies on 23 September, 2020

Emerging stronger and smarter: A three-stage strategy to help clear the NHS backlog and build operational resilience post-lockdown

As the UK steels itself for potential further waves of COVID-19, we are still calculating the toll on our health service. With NHS resources significantly consumed by the pandemic, what will be the impact on healthcare provision in the medium term, and how can technology help alleviate the pressure? A new Ipsos MORI online poll […]

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By Claire Zhuang and Sunil Mehta on 17 September, 2020

How Extreme Automation Can Shape the Future of KYC

Celent estimated that the total IT and operational spend on AML and KYC activities by European financial institutions in 2019 has reached $12.5 billion. Despite of the increasing amount of investment on resources in the KYC process, financial institutions still face a number of major challenges and risks of hundreds of millions of dollars’ fines […]

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By Simon Edward on 10 September, 2020

How Think Digital Summit UK & Ireland 2020 can help us all Emerge Smarter

If you’d asked any of us a year ago where we’d be today, would we have even got close? Our current situation is not just changing the way we live and work, it’s also accelerating the pace of transformation – fast. And while it’s important to take these challenges in our stride, what we do […]

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By Andi Brocks on 1 September, 2020

IBM Cloud for Financial Services

Balancing innovation, agility and regulatory responsibility Financial Institutions in the United Kingdom have been at the forefront of digitalisation transformation, until now this has been primarily led by financial technology (FinTech) companies due to them being born on the cloud. Unencumbered by legacy systems and complex integrations has allowed them to innovate faster, innovating faster […]

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By Sharon Moore on 25 August, 2020

IBM Cloud for Public Sector in the UK

UK Government and IBM sign public cloud agreement to accelerate innovation across the public sector If you follow me on Twitter or LinkedIn you may have seen me in a short video sharing excellent news: the UK Government and IBM have signed a Memorandum of Understanding (MOU) for IBM Cloud. This is a first for […]

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By Tom Woodham on 16 April, 2020

From crisis to clarity: How short-term supply chain problems can deliver long-term gains

The COVID-19 pandemic continues to reshape our world in unpredictable ways. It’s a safe bet that millions of people now have a better understanding of the global supply chain than they did a month ago. That complex and interconnected chain is the reason why some store shelves remain empty and why others will be full […]

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By Joseph Kearins and Mary Wallace on 13 February, 2020

Finding the right fit: why AI is the solution to the sustainable fashion crisis

From personal recommendation engines to augmented reality fitting rooms, there is no doubt that emerging technologies are transforming the world of fashion. But there is a sustainability crisis casting a shadow over the industry and at this month’s London Fashion Week sustainability is going to be a hot topic – the British Fashion Council’s theme […]

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By James Lovell on 6 February, 2020

Who Said Stores are Dead, Long Live the Connected Store…

As a repeat attendee at NRF’s Big Show in New York, I have seen a notable shift in theme from “omni-channel retailing” to the “Connected Store”.  With retailers putting more and more connected devices and technologies in the store, and industry suppliers embedding AI in evolving solutions, it’s apparent that retailers have a wealth of […]

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By Thomas L. Hager on 21 November, 2019

IBM Public Cloud for Financial Services

The most open and secure public cloud for business IBM is the leader in Hybrid Cloud for Enterprises. Several large financial institutions such as Westpac, Lloyds, BNP Paribas, Santander and many more across the globe have trusted and chosen IBM for their transformation and journey to the cloud. IBM provides great choice and flexibility to […]

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By Anna Shugol on 20 November, 2019

How to build a vault for your digital wallet

Custody – foundation of the digital assets market? With the rise of platform banking infrastructure and armed with digital banking licenses, fintech startups are quickly bringing traditional and blockchain banking services. These services potentially upend the establishment with new forms of capital formation, liquidity, and efficiencies in payments and managing assets. Institutional investors, crypto hedge funds, […]

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By Bharat Bhushan on 11 October, 2019

Reflections on Sibos 2019

True to this year’s theme of “Thriving in the hyper-connected world”, Sibos 2019 in London was all about the possibilities, approach and risks involved in the society that is constantly on. The following points summarise what was on everyone’s minds and high on the conference agenda: a) People and talent management. Driving a culture of […]

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By Phil Spring on 17 September, 2019

The next phase of digital reinvention in energy is on its way. Are you ready?

Energy ecosystems and new business models may feel quite theoretical and distant alongside the pressures for today’s energy businesses. However, we all intuitively know we have to go there and there has to be a whole system collaboration to enable the energy transition and go some way to mitigating the impacts of climate change. The […]

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