Client Stories
How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
Heart Rhythm Ireland turns to IBM to help automate and accelerate its cardiac implant monitoring platform for hospitals and their patients across Ireland
Little did Heart Rhythm Ireland (HRI) CEO Robert Kelly know but a chance meeting would significantly alter the trajectory of the cloud-based cardiac device management firm and, in collaboration with IBM, open a new world of possibilities for its future growth. Gavin Shorten, IBM Ireland Labs explains how, eight months on, the collaboration is going […]
How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
How NatWest is co-creating with IBM Client Engineering on its Generative AI Journey to Bring More Value for Customers
Following the recent announcement that NatWest and IBM are collaborating on a Generative AI initiative leveraging IBM’s enterprise AI platform watsonx, this article explores how the two organisations are exploring innovative technology, moving fast and achieving their ambitious strategy. Their secret? Getting everyone in one room with IBM Client Engineering. Beccy Henderson is responsible for innovation of Cora (NatWest’s […]
Harnessing visual recognition to help the energy and utilities sector function more efficiently
At IBM Client Engineering, we start by putting ourselves in the shoes of our clients, and then co-create solutions with them. Our recent project with National Gas Metering is a perfect example of this tailored approach. Together, we built an innovative visual inspection solution that matches the accuracy and knowhow of in-house experts, paving the […]
MINISTRY OF DEFENCE: Project Minerva Fighting Intelligently
Explore how the Battle Group Engineers leveraged the benefits of IBM’s Automated Solutions to bring Project Minerva to life. This blog describes the journey of how IBM and MOD joined forces to create Project Minerva; from engaging with IBM Consulting to partnering with IBM Client Engineering. A mission like no other, this digital transformation led […]
IBM and HSBC, promoting innovation by collaborating like a start-up
When I first heard about IBM Client Engineering, a team focused on driving innovation by “co-creating” with customers, I questioned how it would work in practice: investing in “co-creation” could be expensive and the complexity of our corporate customers would challenge our ability to run fast experiments. However, the opportunity to work with a multidisciplinary team, using design thinking and lean […]
Why Wimbledon is a Masterclass for Brands in Balancing Tradition with Innovation
Over at a well-known tennis club in SW19, the mood is celebratory. Not only because this year Wimbledon is back to unrestricted access for fans for the first time since 2019. But June 2022 also marks the centenary of Centre Court in its current location at Church Road. A special exhibition has been curated for […]
Kurt Geiger: walking their way into the digital era
Founded in 1963 Kurt Geiger are a leading luxury British footwear and accessory brand putting creativity and kindness at their core. The company has over 70 stores, and more than 170 concessions within department stores, including Harrods and Selfridges and has a strong online presence at KurtGeiger.com. Over the past five years, Kurt Geiger has […]
IBM, Recarta Technology and WaterAid’s IT team’s successful data centre migration resulting in significant process and performance gains
When WaterAid moved its offices from Vauxhall to Canary Wharf, it meant the international NGO for water, sanitation, and hygiene, needed to migrate its IT services as well. Some of the systems were running core business, such as the link to direct debit processing, the phone system and data warehouse, so it was essential that […]
COVID-19 recovery with Artificial Intelligence
Accelerating COVID-19 recovery with Artificial Intelligence As organisations across Ireland are looking to move forward and apply the lessons learnt from the first wave of the pandemic, they are faced with an overwhelming amount of information from within their business. Or ironically, a lack of the information they actually need to solve problems and help […]
Galvanising digital transformation at Ireland’s National Health Library & Knowledge Service
Creating a new virtual assistant named LAMA Supporting the needs of thousands of health service professionals with prompt access to critical medical information during the COVID-19 pandemic was the key driver for us to transform rapidly and implement our virtual assistant LAMA (Library Ask Me Anything) at the National Health Library & Knowledge Service (NHLKS). […]
A sporting chance: digital innovation paves the way for an industry in transition
At the end of 2019, IBM and the All England Lawn Tennis Club (AELTC) signed a new multi-year contract, building on a 30-year partnership that has helped keep The Championships, Wimbledon, at the top of its game. This renewed partnership lays new ground for sports technology partnerships as the industry braces itself for a very […]
Developing the solar community
While some progress has been made on renewables deployment – in the US they now make up around 20% of energy production – there is still a long way to go in achieving net zero carbon in energy production. If you then consider that in order to decarbonise transport, heating, cooling and cooking, even with […]
Helping to bring trust to the blockchain
As smart contracts and blockchain technology reshape the way customers and businesses interact, establishing trust in data is essential. Enterprises are now seeking to manage data as an asset so it is vital that data sources are trusted and verifiable. Blockchain technology is providing an immutable and indelible shared record of events across business networks. But what happens […]