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Associate Partner, IBM Services
By Dr. Lloyd L Dale on 26 February, 2020
Command Centre of the Future
In this blog I’m going to write about the Command Centre of the Future. Before I do, I’ll describe a typical contemporary Command Centre’s attributes. Let’s play Command Centre Bingo and see how many of these attributes you may have also observed: 1) The Command Centre is manned by a large team of Operators who […]
By Dr. Lloyd L Dale on 14 January, 2020
Implementing Cloud Service Management Capability
In blog #3 I described the key process, organisation and tool capabilities required for Cloud Service Management. In this blog I’ll focus on how to implement these capabilities. At this stage the Service Management Target Operating Model has been defined and the next step is to implement the enabling capabilities in order to transition to […]
By Dr. Lloyd L Dale on 10 December, 2019
Key Capabilities required for Cloud Service Management
My previous blog described the core Service Management functions required to deliver cloud as a service. This blog expands that description by highlighting the key tool, process and organisation capabilities required to enable those functions. Without these capabilities an IT department will not be able to effectively or efficiently operate a cloud service in a […]
By Dr. Lloyd L Dale on 13 November, 2019
Best Practice Cloud Service Management
In my last blog I wrote about the impact of cloud computing on IT Service Management. This blog continues the theme by describing the IT Service Management functions necessary to deliver cloud infrastructure services. Delivering infrastructure as a service requires IT Service Management to move closer to Infrastructure Management (or IT Operations) and combine multiple […]
By Dr. Lloyd L Dale on 28 October, 2019
Impact of Cloud Computing on IT Service Management
You wouldn’t be completely wrong if you made this general comment regarding most organisations’ cloud infrastructure strategy, “use public cloud services for Test and Development environments and develop an on-premise IaaS for Production environments.” This relatively simple approach is borne out of the need for IT Infrastructure Management to be more responsive to Development Projects […]
