Executive Partner, AI & Analytics Leader, IBM Services Europe
Redefining the contact centre of tomorrow
It’s still early to draw conclusions for the year 2020, however, it’s likely that businesses will remember it as a time when the workplace changed forever. When, for many companies, the sudden shift to remote working and working from home coincided with a surge in customer calls. To face the challenge, customer contact centres need […]
Why it makes sense to start your AI journey in the IBM Garage.
A surprising statistic from a recent report, picked up by Forbes and others in March, suggested that 40 percent of European firms calling themselves “AI start-ups” are not, in fact, deploying AI technology at all. The implication seems to be that hype around AI is just that: hype. My experience, though, is that established businesses […]