IBM Services – Breakthrough Partnerships: ABFRL partnered with IBM to transform IT infrastructure
Would you shop in a store at your favourite mall if you found out that they couldn’t bill you because their IT systems went down? Would you remember your bad experience waiting for the team at the billing counter to get the systems up again enough to not visit the same brand at another outlet, […]
IBM Services – Breakthrough Partnerships: Future Group optimizes energy consumption with a Watson IoT solution
Visit any mall this summer in India, and you’ll come across a very familiar sight. The place will be teeming with people trying to engage in ‘retail therapy’ while enjoying the respite from the more-often-than-not boiling temperatures outside. Not many will make their purchases right away and some may only window shop. Some others may […]
Surviving Natural Disasters : Technology to the rescue
According to the United Nations’ Global Humanitarian Overview 2019 report, in the period between 2014 and 2017, 870 million people from 160 countries, either lost their lives, their livelihoods or were displaced from their homes because of disasters caused by natural hazards. Asia-Pacific nations experience more natural disasters than any other region. Between 2014 and […]
The essentials to a competitive edge in the Industrial Age. Is your organization tuned in?
The manufacturing industry is fundamentally changing, with advanced technologies increasingly underpinning global competitiveness and economic prosperity. Industrial leaders are digitizing essential functions within their operations, as well as, with their partners along the value chain. In addition, they are enhancing their product portfolio with digital functionalities and introducing innovative, data-based services. While exponential technologies can […]
BRF enables consumer-like IT support for its employees
There is no dearth of large multi-national organizations across the world, operating in several industries. Couple of things common across all of them is a large number of employees, several instances of IT infrastructure, software, applications running these organizations and therefore, a need for those employees to engage with IT helpdesks to resolve their issues. […]
Transform CX with AI: Being Personal, Seamless & Relevant
Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups surveys, and collect feedback from customer service reps. Eventually, all this information will reveal what customers think and feel. But […]
Automation for the Digital Workplace
Scenario 1: You’ve been on a vacation, and it’s been a great time. It’s one of those holidays where you decided to leave your laptop behind and disconnect the email service from your handheld device as well. What’s that? You say it sounds utopian?!! But let’s just hold on to the thought for a […]
Intelligent Automation: Simplifying your IT and Business Processes
Machines and processes are getting smarter at running themselves. Repetitive and time-consuming tasks now either don’t need or require very minimal human supervision. Workers are being freed up to think more creatively and ambitiously about their jobs. Instead of being tied down to tedious responsibilities, new worlds are opening up. This is automation in action […]
Welcome to the world of Hyper-Personalisation and AI
From finance to sales to operations, artificial intelligence (AI) is impacting every part of your business. So too with customer experience (CX)? And that’s where things get tricky. It isn’t simply enough to catch the eyes of customers; it’s also important to deliver happiness and win their hearts. For this, marketers prefer one-to-one marketing that is […]
It’s time to bet big on AI to enhance customer experience
As a new-age connected customer, I want the best in customer experience (CX) – whether at a restaurant, supermarket or on a flight. The best CX comes from making an effort to be closer to the customer and making them feel that every interaction is tailored just to them. Like the barista who knows my […]